Frequently Asked Questions
What does Snowy & Hope Supply Co. sell?
We focus on practical, thoughtful essentials for cats and dogs, including grooming and hair-removal products, walking and travel accessories, beds and comfort items, and useful everyday pet products.
Where do you deliver?
The delivery destinations and shipping options available for your order are shown at checkout. We’ll keep our shipping information updated as the store grows.
How will I know when my order has been dispatched?
We’ll send an email update when your order is on its way. Where tracking is available, the tracking details will be included in your dispatch notification.
Can I change or cancel an order?
If you notice a mistake after ordering, contact us as soon as possible at snowyhopesupplyco@gmail.com. We’ll do our best to help before the order enters fulfilment, although changes can’t always be guaranteed once processing has started.
What if I have a problem with my order?
Please email snowyhopesupplyco@gmail.com with your order number and a short description of the issue. If something has arrived damaged or incorrect, photos can help us resolve the problem more quickly.
What is your returns policy?
Return eligibility and instructions are set out in our Returns Policy. Please check that policy before sending anything back, as return arrangements can differ depending on the product and fulfilment location.
Are Snowy and Hope real pets?
Yes. Snowy and Hope are the real pets who inspired the name and personality of the brand. You’ll see more of them across the store and our social channels as Snowy & Hope grows.